Shipping policy

Shipping Information

We are committed to delivering your premium diecast collectibles safely and securely.

Shipping Methods

We offer various shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout based on your location and selected method.

Processing Time

Orders are typically processed within 1-3 business days. You will receive a tracking number once your order ships.

Packaging

All collectibles are carefully packaged with protective materials to ensure they arrive in perfect condition. We understand the value of your collection and treat each item with the utmost care.

Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery to arrange a return or exchange.

Return Conditions

• Items must be in original, unopened packaging
• All original tags and documentation must be included
• Item must be in the same condition as received

How to Return

Contact our customer service team to initiate a return. We'll provide you with return instructions and a return authorization number.

Refunds

Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item.

A 35% restocking fee will be subtracted from your total refund amount.

For questions about shipping or returns, please contact us at info@diecastbay.com